On another company I will never use again
Shan and I have been very slooowly making minor improvements to the house. One thing we did late last year was update some old light fixtures in two bathrooms. We found some light fixtures we liked in a catalogue, googled them, and found them for a very good price at a small company with a web site.
We gave them a credit card for the ~$100, and waited. The card was charged, no light fixtures arrived. Shan called to find out what was up, and they gave her the run around. I smelled a scam, so I immediately called our bank, and disputed the charge. I don't remember the exact sequence of events after this, but eventually the lights showed up, somehow we wound up talking to them (I think they called us) and they told us (seriously -- no joke here) that the delay in us getting our light fixtures was because the manufacturer's warehouse burned down. We have no way of knowing whether or not that's true, but we did get the lights, so I called our bank back and told them to reverse the dispute, and the charge appeared on our bill the next day.
Saga over, right? Nope.
Shan gets a call a week or so before Christmas from a number that came up on our caller ID as a person's name we didn't recognize. She answers, and it is a guy claiming to be with fly-by-night internet retailer claiming they never got paid for their light fixtures. She tells him that we did pay. He says we didn't, tells her to call the credit card company and then call him back. She calls, finds out that yes, we did pay them, then calls the guy back. It turns out that the number he gave us is somebody's house and Shan got a personal answering machine ("We're not home right now, please leave a message"). So now we figure that fly-by-night internet retailer is giving our credit card information to fly-by-night phone rep. Regardless, we figure we told the guy twice now that the credit card company had paid the bill, so this weird episode was behind us.
Well, today our friend calls us *again*. Seems he is *still* claiming that we didn't pay, and that he claims to have called our credit card company and been told by someone that we didn't pay. Shan asks for a name, and he says he'll email it to her. He sends her an email with the name of the company that processes their credit card payments, but no name of the person he allegedly talked to at our bank. So Shan calls our bank again, they tell her that we paid and to just ignore the guy and call the Better Business Bureau. We did and filed a complaint.
For now, I'm not naming names, but if I get another email or call from this guy his company is going up here and I'm going to give the post a title like "boycott this site" so that hopefully anyone that googles them will find this before buying from them. Whatever we saved on those light fixtures has not nearly been worth dealing with these intellectually challenged people.
We gave them a credit card for the ~$100, and waited. The card was charged, no light fixtures arrived. Shan called to find out what was up, and they gave her the run around. I smelled a scam, so I immediately called our bank, and disputed the charge. I don't remember the exact sequence of events after this, but eventually the lights showed up, somehow we wound up talking to them (I think they called us) and they told us (seriously -- no joke here) that the delay in us getting our light fixtures was because the manufacturer's warehouse burned down. We have no way of knowing whether or not that's true, but we did get the lights, so I called our bank back and told them to reverse the dispute, and the charge appeared on our bill the next day.
Saga over, right? Nope.
Shan gets a call a week or so before Christmas from a number that came up on our caller ID as a person's name we didn't recognize. She answers, and it is a guy claiming to be with fly-by-night internet retailer claiming they never got paid for their light fixtures. She tells him that we did pay. He says we didn't, tells her to call the credit card company and then call him back. She calls, finds out that yes, we did pay them, then calls the guy back. It turns out that the number he gave us is somebody's house and Shan got a personal answering machine ("We're not home right now, please leave a message"). So now we figure that fly-by-night internet retailer is giving our credit card information to fly-by-night phone rep. Regardless, we figure we told the guy twice now that the credit card company had paid the bill, so this weird episode was behind us.
Well, today our friend calls us *again*. Seems he is *still* claiming that we didn't pay, and that he claims to have called our credit card company and been told by someone that we didn't pay. Shan asks for a name, and he says he'll email it to her. He sends her an email with the name of the company that processes their credit card payments, but no name of the person he allegedly talked to at our bank. So Shan calls our bank again, they tell her that we paid and to just ignore the guy and call the Better Business Bureau. We did and filed a complaint.
For now, I'm not naming names, but if I get another email or call from this guy his company is going up here and I'm going to give the post a title like "boycott this site" so that hopefully anyone that googles them will find this before buying from them. Whatever we saved on those light fixtures has not nearly been worth dealing with these intellectually challenged people.
posted by Chris at 12:03 AM
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